You upload the Photo/video in PRO and see your videos cut much while checking the files in the application. Why is this happening?

You can customize files for upload:

  1. Check the size of your photo in pixels (do this in Photoshop/any photo editors, if you use the MAC Operational System, just right click on the file “Information”)

    Screenshot 2022-10-04 at 18.04.38.png

  2. Go to the free site (editor) - and choose the video to change.

    Screenshot 2022-10-04 at 18.06.02.png

  3. Next Select option - “Resize the video and add black borders”

    Screenshot 2022-10-04 at 18.06.18.png

  4. Put the size of the video same as for the photo (we saw in Step 1), Of importance! If the size ends with odd number, for example 1433, you put the even number of 1432.

  5. Download the resulting video and upload it to PRO.